Interested in fostering? Call 0800 564 2246
EventsCareers

Document Type: Privacy & Cookie Notice | Policy Owner: Data Protection Lead
Last Review Date: June 2025

1. Introduction

This Website Privacy & Cookie Policy outlines how Wholistic Fostering Ltd. (“we”, “our”, “us”) uses and protects any personal information that you provide when using our website www.wholisticfostering.co.uk. We are committed to ensuring your privacy is protected, and we comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable legislation.

From time to time, we may update this policy to reflect changes in legislation, technology or our services. Please revisit this page regularly to stay informed about our current practices.

2. Information We Collect

We may collect and process the following personal data when you interact with our website:

  • Name, email address, phone number or postal address if submitted via a form
  • IP address, browser type and version, device information
  • Usage data including pages visited, time spent, and resources accessed
  • Any information you submit in enquiries or contact forms
  • Details of feedback or participation in surveys or promotions

This information may be collected through direct input (e.g., form submission) or indirectly via cookies and analytics tools.

3. What We Do With Your Information

We collect this data to:

  • Provide the services or information you request
  • Understand your needs and improve our offerings
  • Respond to enquiries or feedback
  • Maintain internal records (e.g. CRM)
  • Enhance website usability, performance and security
  • Send updates or marketing communications where consent has been given

We do not sell, rent or share your information with third parties for commercial gain. Your data will only be shared where necessary for service delivery, legal obligations, or with your explicit consent.

4. Website Security

We implement appropriate technical and organisational measures to ensure that your personal information is secure. This includes encrypted data transfers (TLS/SSL), secure servers, regular malware scanning, and restricted access to personal data.

5. External Links

Our website may contain links to third-party websites. Once you leave our site, we have no control over the privacy practices of those external websites. We encourage you to review the privacy and cookie policies of any linked sites.

6. About Cookies

Cookies are small text files stored on your device to enhance your browsing experience. They help our website remember your preferences, analyse traffic, and deliver tailored content.

Cookies do not give us access to your computer or collect information beyond what you voluntarily provide.

7. Cookies Used on Our Website

We use the following types of cookies:

a. Strictly Necessary Cookies

These are essential for the operation of the website and include:

  • Session cookies for navigation and access control
  • Security cookies to prevent spam and abuse (e.g., CAPTCHA)

b. Analytics Cookies

Used to gather anonymous statistics to improve usability and performance:

  • Google Analytics
  • Hotjar (for behavioural analysis)
  • Ruler Analytics

c. Functionality Cookies

These remember your choices and preferences (e.g., location, font size, display settings).

d. Marketing and Advertising Cookies

Used for:

  • Remarketing via platforms such as Google Ads and Facebook Ads
  • Tracking the effectiveness of campaigns
  • Customising ads to user behaviour (only with consent)

e. Performance Testing Cookies

Cookies set by tools like VWO to test new features and improve the website experience.

8. Third-Party Cookies

Our website may use third-party tools or embedded services that also use cookies, such as:

  • Google Maps for location displays
  • Social media sharing widgets (Facebook, Twitter, LinkedIn, AddThis)

These services may collect your data independently according to their privacy settings. You are advised to check those platforms’ own cookie and privacy policies.

9. Cookie Consent and Control

On your first visit, our website presents a cookie consent banner. You can:

  • Accept all cookies
  • Decline non-essential cookies
  • Manage your preferences

Your preferences are stored in a cookie for 28 days. You can change or withdraw your consent at any time by clearing cookies in your browser or re-accessing the cookie banner.

10. How to Disable Cookies

Most browsers allow you to:

  • View what cookies are stored
  • Delete cookies
  • Block all or selected cookies

For guidance, visit:
https://www.aboutcookies.org/

Disabling cookies may reduce website functionality.

11. Google Analytics

We use Google Analytics to measure traffic and usage. This data is anonymised and used solely for performance improvement. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

12. Email Communications

We use TLS encryption to protect email communications. However, we cannot guarantee security if your own email provider does not support secure transmission. We also scan emails for viruses and malicious content in line with good practice.

13. Your Rights

You have the right to:

  • Access personal data we hold about you
  • Request correction or deletion
  • Withdraw consent for marketing
  • Object to certain uses of your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, or to exercise your rights, please email: info@wholisticfostering.co.uk

14. Contact Us

If you have any questions or concerns about this cookie policy or our data practices, please contact:

Data Protection Lead
Wholistic Fostering Ltd.
34 Brook House, Brook Street Business Centre,
Brook Street, Tipton, DY4 9DD
Email: info@wholisticfostering.co.uk

Back to Top
magnifiercrosschevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram